We are committed to waste reduction. Unfortunately we have yet to find an alternative to plastic planter bags but we only use organic potting mix, natural fertilisers and natural sprays. We are working towards growing the plants and managing our orchards without the use of toxic chemicals or deliberate animal inputs. 'Better for you, the animals and the planet'*.
We use recycled cardboard boxes and waste plastic sheeting and natural fiber cord to tie up the delivery boxes.
The cardboard makes an excellent weed control layer around your new plants (we recommend a layer of mulch on top to stop it blowing away) and the the cord is excellent in the garden for securing plants.
*credit to the Vegan Organic Network
Plant Sizes and Weights
Terms of Service
All prices are displayed in New Zealand Dollars (NZ$). While we take great care to ensure all pricing is correctly displayed, in the case of a price being displayed incorrectly we reserve the right to charge the correct amount. In such circumstance you will be asked if you wish to proceed with or change your order.
We stock a wide range of sizes of plants which are grown in black polythene planters bags (PB). As we send most of our plants via courier, we keep our plants to fairly small to allow them to be safely shipped.
Take a look at the table to the left for an approximate conversion of planter bags size to volume by liter.
Images of plants on our website are generally of plants, fruit or flowers at full maturity and in their seasonal best. Depending on the season and age of the plant at time of purchase you should allow for a growing period before your plant returns similar results. Good feeding and care will ensure the very best outcome. We aim to have photos of our own plants & orchard. This is not always possible - some images are not our own.
The cost of delivery is calculated at checkout time depending on the size of stock selected and the delivery destination. Proceeding to checkout to find out the delivery cost of an order does not obligate you to proceed with the order. To avoid rural delivery charges, you can arrange for your plants to be delivered to your local Aramex depot/agent. It is up to you provide the correct delivery address and organise pick up from the depot.
Subtropica will courier your order to any destination in the North or South Islands. Rural delivery attracts a surcharge which is added to the cost of the order at checkout. We do not send outside of New Zealand. Orders are dispatched on a Monday or Tuesday. Please ensure delivery details are clear and accurate and where appropriate provide any delivery instructions. This is especially important for the speedy delivery of live plants. We aim to send your plants as soon as possible after you place your order. However, we can be restricted by courier capacity at busy times and may defer shipping until the following weeks. We email you tracking details when the plants have been dispatched.
We use ARAMEX NZ couriers and have done for many years with very few issues.
We assume an 'authority to leave' unless otherwise stated in your order therefore no signature is required. Please inform us if you require signature on delivery. Please complete this form if you are regularly receiving shipments from us.
In the unlikely event that you do not receive your plants or have concerns that damage may have occurred in transit, it is the customers responsibility to complete the Aramex claims form
We will provide you with any additional information required when making a claim.
We treat refunds and replacements on a case by case basis at our sole discretion, upholding the principles set out in the Consumer Guarantees Act. No refunds/replacements will be given on discounted items and we cannot take responsibility for plants that have perished due to lack of care or being in an unsuitable environment.
If we have overcharged your order or goods are not available we will promptly refund the difference owing.
Stock Quality and Supply
Due to the seasonal nature of plants we may not hold stock of all items displayed on the website. These items should be labelled as out of stock on the web site but may be available later in the season. If a product is shown out of stock, please notify us of your enquiry and we will advise you when it will be available.
We take your privacy seriously. We will not sell, trade or share your contact information with anyone. At the time of purchasing you can elect whether or not to receive any further communications from us.